Under-investment in stores, range, quality and a hint of complacency...and paying the price. M&S, Tesco...any other culprits? - about 22 hours ago
The dichotomy of spending is reflected in todays figures: @m&s profit down, @Burberry up. Quality is key to shopper value equation. - about 23 hours ago
Dispelling the myths
"Ease of Shop" doesn't have just one solution. It will differ by consumer, shopping occasion and of course category. Talk to your shoppers to find out what they really need, in that specific moment.